Returns & Refunds
Order Cancellation
You can cancel your order until it is shipped. If you need to change or cancel your order after payment, please contact us within 12 hours. Once the packaging and shipping process has begun, cancellation is no longer possible.
Refunds
We offer a 100% money-back guarantee on products that are defective or damaged during shipping. If your order meets these criteria, contact us for a return address. We will provide a replacement or refund as per your preference.
Unsatisfied with Your Order?
If you are not satisfied with your order, please reach out to our support team. We are committed to resolving any issues and assisting you to the best of our ability.
Return Shipping
Customers are responsible for return shipping costs, except in cases where the product is defective or damaged during shipping.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Non-delivery due to factors within your control (e.g., incorrect shipping address provided).
Refund Requests
You can submit refund requests within 15 days after the guaranteed delivery period (45 days) has expired. Please contact us via the Contact Us page to initiate a refund request.
60 Days Money Back Guarantee
We stand by our products with a 60-day money-back guarantee. If you are not satisfied with your purchase for any reason within this period, you can return the product for a refund.
For further assistance or questions regarding our Returns & Refunds Policy, please contact Hairbatana Customer Support. We are here to help you through every step of the process.