Privacy Policy

At Hair Batana, we are dedicated to providing exceptional hair care products and services. This Policy Page outlines the terms and conditions governing our services, as well as our commitment to your privacy and satisfaction. Please review these policies carefully.

1. Terms of Service

1.1 Acceptance of Terms

By accessing or using our website and services, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

1.2 Changes to Terms

Hair Batana reserves the right to modify these terms at any time. Any changes will be effective immediately upon posting to this page. Your continued use of our services constitutes acceptance of the updated terms.

1.3 Account Responsibilities

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Notify us immediately if you suspect any unauthorized use of your account.

2. Privacy Policy

2.1 Information Collection

Hair Batana collects personal information you provide to us, such as your name, email address, and payment information. We also collect non-personal information, such as browser type and usage statistics.

2.2 Use of Information

We use your information to process transactions, improve our services, and communicate with you about your orders and promotions. We do not sell or rent your personal information to third parties.

2.3 Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

2.4 Your Rights

You have the right to access, correct, or delete your personal information. To make any changes, please contact our customer support team.

3. Return Policy

3.1 Return Eligibility

Products may be returned within 30 days of receipt if they are unused and in their original packaging. To be eligible for a return, items must be accompanied by a receipt or proof of purchase.

3.2 Non-Returnable Items

Certain products, such as opened or used personal care items, are non-returnable for hygiene reasons. Please check the product description for specific return eligibility.

3.3 Return Process

To initiate a return, contact our customer support team for instructions. Once we receive the returned items, we will process a refund to your original payment method, excluding shipping costs.

3.4 Exchanges

Exchanges are subject to product availability. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

4. Shipping Policy

4.1 Shipping Methods

We offer various shipping options, including standard and expedited services. Shipping costs and delivery times vary depending on your location and selected method.

4.2 Order Processing

Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.

4.3 Shipping Issues

If your order is delayed or lost, please contact our customer support team for assistance. We are not responsible for any delays caused by external factors such as weather conditions or carrier issues.

5. Customer Support

5.1 Contact Us

For any questions or concerns, please reach out to our customer support team at:

Our customer support team is available Monday to Friday, 9 AM to 5 PM (EST). We strive to respond to all inquiries within 24-48 hours.

Thank you for choosing Hair Batana!

We appreciate your business and are committed to providing you with the best possible experience. If you have any questions or need further assistance, please do not hesitate to contact us.

Feel free to adjust any sections according to your specific needs or add any additional policies relevant to your business.